Description

A technical support representative is responsible for providing assistance to customers who are having technical issues with a company's products or services. This can include troubleshooting software and hardware problems, diagnosing technical issues, and providing solutions to customers.

The following are key responsibilities for a technical support representative:

-Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
-Troubleshooting software and hardware issues and providing solutions to customers.
-Diagnosing technical issues and determining the root cause of the problem.
-Keeping accurate records of customer interactions and transactions.
-Staying up-to-date on the latest technology and industry developments to ensure that customers receive accurate information.
-Providing exceptional customer service and promoting a positive image of the company.
-Escalating complex issues to a supervisor or manager as needed.

Why pick us?

-Competitive Salary
-Exciting Performance Bonuses & Account Specific Allowances
-Career Advancement Opportunities
-Promote Within the Company
-Comprehensive Healthcare Benefits

Qualifications

Qualifications/Requirements:

-Applicants should be Filipino Citizens or hold relecant residence status
-No prior application with Teleperformance in the last 30 days
-Good communication and computer navigation skills
-Willing to work on shifting schedules
-Willing to work full time
-Willing to undergo the whole recruitment process
-Willing to start immediately
-Must not have conflict of interest such as plans to study/enrolled or work abroad
-Strong communication and interpersonal skills.
-Ability to multitask and prioritize effectively.
-Strong attention to detail.
-Basic understanding of software and hardware systems.
-Ability to work well under pressure and handle difficult or challenging customer interactions in a professional manner.
-Proficiency with computer applications, including email and databases.
-Ability to maintain a high level of confidentiality and handle sensitive information with discretion.
-Technical certifications or training in a related field may be preferred by some employers.

Special Requirements:
-Atleast B2 Aspiring Minds result and not less than 32 Basic Analytical Ability