Description

-Planning and booking assistance for customers.
-Recommending tourist sites and locations in the neighborhood.
-Notify clients of their reservations.
-Calling the front desk to confirm the reservation.
-Describing the services the business provides to its clients.
-Responding to inquiries and grievances from customers.
-Delivering extra services or unique offerings to the clients.
-Resolving any difficulties that can occur with online payments.
-Providing the client with customer assistance in relation to reservation cancellations.
-Delivering first-rate client services and ensuring client happiness.
-Handling any e-mails and phone calls from the visitor.
-Ensuring adherence to all safety and security guidelines.

Qualifications

-Proactively use all available resources in order to generate targeted revenue of deposited new direct bookings annually from both past and prospective customers.
-Manage own time and priorities, to efficiently contact and service leads
-Build and maintain relationships with contacted leads to facilitate repeat business
-Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise holiday to meet customer needs
-Incorporate key messages and strategies to ensure the best outcome for the customer and the business , including brand compliance
-Utilize and develop creative selling techniques, including up-sell and cross-sell options to customers; promoting certain sailings as directed by the business
-Guide and influence contacted leads to make a booking using selling skills and strategies
-Proactively develop a lead follow-up process and strategy, including diary management to contact leads in a timely manner and the provision of further information and/or relevant brochure
-Take initiative to provide feedback and suggestions to the team and wider Customer Service department on process and procedural improvements
-Maintain the highest standards of professionalism in all interactions, creating a positive image of the products and the Company
-Challenge all levels of management utilizing correct channels, where facts and evidence require it
-Commit to and demonstrate the values and behaviors of Customer Service and the wider department /Company
-Other duties as required