Company Logo
Job vacancy - CSR for Canadian Telecommunication Account - With 35k salary - Work on site

Neksjob Philippines

City Of Iloilo (Capital), Iloilo, Region Vi (Western Visayas)

Company Logo
For newbies - BPO Specialist for US Telecommunication Account - With 35k salary - Work on site

Neksjob Philippines

City Of Iloilo (Capital), Iloilo, Region Vi (Western Visayas)

Company Logo
We are hiring Customer Service Representative for Home Security Account

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
With exp - CSR role for Healthcare Account - With 30k salary - Work on site

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Hiring Customer Service Support for Financial Account - With 24k salary - Work on site

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Grow with us - Call Center Agent for Financial Services and Banks Account - With 24k salary

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Hiring CSR for Business Services Account l Work on Site

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Elevate your career as CSR for Hotel Reservation Account - With 15k salary

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Get a job l Hiring Customer Service Representative for Travel Tier Account l Work on Site

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Company Logo
Entry level - CSR role for Student Loans Account - With 15k salary

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

Call Center Agent (Travel Tier)

Ncr, Second District, Ncr - National Capital Region

currently has applicants
Neksjob Philippines
Description

Job Description
The Customer Service Representative will be responsible for providing exceptional customer service to clients of a travel account. This includes answering inquiries, addressing complaints, booking reservations, and resolving issues related to travel arrangements. The representative will also be responsible for maintaining accurate records of customer interactions, as well as providing feedback to management on customer needs and trends.

Duties and Responsibilities:

Handle inbound calls, emails, and chat messages from customers in a professional and courteous manner
Provide accurate and timely information to customers regarding travel destinations, pricing, and availability
Book travel reservations, including flights, hotels, rental cars, and activities, using various booking systems
Resolve customer complaints and issues related to travel arrangements, including cancellations, refunds, and rescheduling
Ensure customer satisfaction by following up with customers after resolution of their issues
Maintain accurate records of customer interactions in a customer relationship management (CRM) system
Provide feedback to management on customer needs, trends, and areas for improvement
Attend training sessions and team meetings to stay up-to-date on products, services, and procedures
Achieve performance targets set by the management team

Qualifications

Qualifications:

at least 1-3 years Sabre/Amadeus GDS experience
at least HS grad
Good to Excellent English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM

1-2 years related working experience Work Experience
Senior Highschool Educational Level
30700 Salary Offer
Hiring Till
17 Vacancies
Full Time Contract Type