Description

-Consults with users to establish methods and procedures followed to identify and fix the problem.
-Determines, looks into, and fixes user issues with computer hardware and software.
-Answers user questions about software development, connectivity, printing, and related issues via support calls, chat, email, and/or other forms of communication.
-Performs other related duties as assigned.
-Guides users through diagnostic and troubleshooting processes, which may entail usage of diagnostic tools and software and/or following verbal directions.

Qualifications

-Applicant must be at least 18 years old
-Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
-Above Average English communication skills
-Good computer navigational skills on multiple systems