Description

Job Description
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

Job Qualifications:
• Have an experience of at least six (6) months in the BPO industry, but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge of computers
• Have good customer service, multi-tasking and problem-solving skills
• Willing to work on shifting schedule
Candidates preferred to work @Rockwell, Pasig City