Description

● Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service
● Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
● Work with Sabre GDS to assist guests with air, hotel, and ground transportation bookings
● Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
● Ensure industry standards and regulatory requirements for information security and data protection are met
● Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact us
● Maintain a positive and professional demeanor while listening and responding to all customer inquiries

Qualifications

● Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service
● Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
● Work with Sabre GDS to assist guests with air, hotel, and ground transportation bookings
● Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
● Ensure industry standards and regulatory requirements for information security and data protection are met
● Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact us
● Maintain a positive and professional demeanor while listening and responding to all customer

Interested and Qualified applicants may click and fill out the form below: https://jobs.neksjob.com/signup/xrIU6VUKo8/applicant OR send your updated resume to reniel.sales@neksjob.com