CSR | High Prio Banking
Neksjob Philippines
City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)
Customer Service Representative / Travel Account | No Experience Needed - Work on site T55
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Call Center Agent | Retail account
Neksjob Philippines
City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)
HIRING | CSR | Cebu site
Neksjob Philippines
City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)
Call Center Agent | Telecommunications account
Neksjob Philippines
City Of Bacolod (Capital), Negros Occidental, Region Vi (Western Visayas)
Call Center Agent | Travel and Tourism
Neksjob Philippines
City Of Bacolod (Capital), Negros Occidental, Region Vi (Western Visayas)
Call Center Agents / Telco Account | WOS - Makati T55
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
CSR role for Business Services Account / with 16k Salary | Makati Site T55
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Online Retail Account | Call Center Agent / Work on site - Makati Site T55
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Mass Hiring Customer Service Agents for Telco Account / With 17k salary - Work on site T55
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Customer Service Analyst (SME)
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
Job Description
Be subject matter expert across all facets of the business.
Read, understand and analyze client process as per the business rules
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Qualifications
Job Qualifications
At least 2 years of BPO operations customer service experience
Good organizational & prioritization skills.
Analytical and problem solving skills.
Quality driven – in communications and all system transactions.
Strong written and verbal skills in English Language.