Description

Duties/Responsibilities
Taking incoming calls and responding
processing of payments and orders
addressing customer grievances
contacting customers again
placing a call to a third party
Upselling and cross-selling
doing market research
maintaining and upgrading client databases
Feedback from customers is gathered and reported on.
educating and integrating new call center employees

Qualifications

Applicant must be at least 18 years old
Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple system