Customer Experience Executive - TEX l Dayshift
Neksjob Philippines
Ncr, Fourth District, Ncr - National Capital Region
US Telco Account l Quezon City
Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
CSR - Healthcare Account l San Lazaro, Manila
Neksjob Philippines
Santa Cruz, Ncr, City Of Manila, First District, Ncr - National Capital Region
TSR - Telco Account @ San Lazaro, Manila
Neksjob Philippines
Ncr, City Of Manila, First District, Ncr - National Capital Region
TSR - Telco Account @ San Lazaro, Manila
Neksjob Philippines
Santa Cruz, Ncr, City Of Manila, First District, Ncr - National Capital Region
Call Center Agent - Work from Home Or Work On Site - Molino Site
Neksjob Philippines
City Of Bacoor, Cavite, Region Iv-A (Calabarzon)
CSR l No Experience Need l WFH or Work Onsite * Cebu Site
Neksjob Philippines
City Of Cebu (Capital), Cebu, Region Vii (Central Visayas)
Technical Support Representative - Temporary Work form Home
Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
TSR - Dayshift l Quezon City
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Customer Service Representative - North Edsa, Quezon City
Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
Customer Service Analyst (SME)
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
Job Description
Be subject matter expert across all facets of the business.
Read, understand and analyze client process as per the business rules
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Qualifications
Job Qualifications
At least 2 years of BPO operations customer service experience
Good organizational & prioritization skills.
Analytical and problem solving skills.
Quality driven – in communications and all system transactions.
Strong written and verbal skills in English Language.