Description

The main duties and responsibilities for this role typically include:

Answering customer inquiries and resolving their concerns in a timely and professional manner.
Documenting customer interactions and transactions in the company’s database.
Maintaining a thorough understanding of company products, services, and promotions.
Handling and resolving customer complaints in a calm and effective manner.
Following established call center scripts and procedures.
Meeting performance goals and targets set by the company.
Keeping up-to-date with industry changes and new product information.
Staying current with new technologies and communication methods.
Adhering to all company policies and procedures, including those related to security and data protection.
Participating in training and development programs to enhance skills and knowledge.

Qualifications

At least 2 years call center experience handling any account doing customer service, sales, technical support etc.
Must have above average to excellent communication skills