Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos, voicemails, etc

Qualifications

Work on Site
College Grad or at least 2 years in college
Average - Above Average Communication Skills
At least 18 years of age
Good communication and computer navigation skills
Willing to work on Shifting schedules/Holidays/Weekends
Willing to work Full Time
Willing to start immediately
Willing to Work on Site