Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us

Qualifications

18 years of age and above
Willing to start immediately
Preferably has 1 year B2B Call Center Experience
Good to excellent communications Skills
Fixed weekends off
Willing to work on Shifting schedules/Holidays/Weekends
Fixed weekends off