Description

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers

• Resolving customer inquiries/requests

• Developing and maintaining accurate files

• Ensuring customer requests are handled in an appropriate and timely manner

• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications

• At least a Senior High School Graduate, with or without BPO experience.

• Have an experience of at least six (6) months in the BPO industry is preferred

• Have good English communication skills

• Have working knowledge on computers

• Have good customer service, multi-tasking and problem-solving skills

• Are willing to work in shifting schedule