Description

Key Responsibilities:

• Act as the primary point of contact for customers of a telecommunications account, answering inquiries and addressing issues related to products and services such as phone, internet, and cable TV.
• Proactively identify opportunities to deepen customer relationships and provide personalized service that exceeds their expectations.
• Analyze customer requests and make decisions based on company policies and procedures, ensuring all transactions are in compliance with regulatory guidelines.
• Collaborate with other departments within the company to resolve complex customer issues and ensure that all customer inquiries are responded to in a timely manner.
• Act as an ambassador for the company, maintaining a professional demeanor and providing a positive image of the organization at all times.
• Maintain accurate and up-to-date customer records in the company's systems.
• Keep up to date with industry trends and telecommunications products and services, proactively recommending appropriate options to customers to improve their experience.
• Consistently meet or exceed individual and team targets for customer satisfaction, productivity, and quality of service.

Qualifications

Qualifications:

• Must be 18 years of age and above
• Atleast High School Graduate with diploma/certificate
• Must not be a student/enrolled and should have no plans in pursuing their studies within 2 years • employment in TP.
• Willing to work Full-Time and in shifting schedule (No Part-Time)
• Candidates must not be a former Teleperformance employee
• No prior application with Teleperformance for the past 90 days
• Average to Excellent communication skills
• Computer literate and with good web navigation skills
• Available to start ASAP