Description

-Answering incoming calls from customers
-Resolving customer inquiries/requests
-Ensuring customer requests are handled in an appropriate and timely manner
-Performs other related duties as assigned.
-Guides users through diagnostic and troubleshooting processes, which may entail usage of diagnostic tools and software and/or following verbal directions.
-Consults with users to establish methods and procedures followed to identify and fix the problem.
-Answers user questions about software development, connectivity, printing, and related issues via support calls, chat, email, and/or other forms of communication.

Qualifications

-Work on Site
-At least High School Graduate/ Senior High School Graduate
-Good communication skills
or
-Accounting and Finance Graduate and with at least 6 months AR experience (non-negotiable)