Technical Support Representatives - Consumer Electronic Account - Quezon City
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
Call Center Agent * Work From Home * Bacolod Site
Neksjob Philippines
City Of Bacolod (Capital), Negros Occidental, Region Vi (Western Visayas)
Call Center Agent | Phone Interview | Taguig Site
Neksjob Philippines
City Of Taguig, Ncr, Fourth District, Ncr - National Capital Region
CALL CENTER AGENT | BACOLOD SITE
Neksjob Philippines
City Of Bacolod (Capital), Negros Occidental, Region Vi (Western Visayas)
Customer Service Representative | Cebu IT Park
Neksjob Philippines
Cebu, Region Vii (Central Visayas)
Operations Supervisor with GDS Experience l Pasig City Site
Neksjob Philippines
City Of Pasig, Ncr, Second District, Ncr - National Capital Region
CSR | Hotel Reservation Account | Rockwell Business Center
Neksjob Philippines
City Of Pasig, Ncr, Second District, Ncr - National Capital Region
Call Center Agent | Day/Midshift Account | Temporary WFH
Neksjob Philippines
Ncr, Second District, Ncr - National Capital Region
HIRING!! Technical Support Representative - Pasig Site
Neksjob Philippines
City Of Pasig, Ncr, Second District, Ncr - National Capital Region
CSR - Roadside Assistance Account - Bridgetowne Site
Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
Service Delivery Ops Specialist
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
JOB DESCRIPTION
RESPONSIBILITIES:
• Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors work load balancing
• Supports high quality work through a positive environment
• Monitors team members performance with the focus on improvement
• Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels
• Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
• Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Qualifications
JOB QUALIFICATIONS
• At least 5 to 7 years of BPO Operations experience (3 years supervisory)
• Bachelor's degree/undergraduate
• Health related account is preferred