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Description
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Qualifications
Qualifications:
Above average to Good communication skills
At least high school Graduate
Has NBI clearance prior start of training
At least 18 years of age
Good communication and computer navigation skills
Willing to work on Shifting schedules/Holidays/Weekends
Willing to work Full Time
Willing to start immediately
Willing to Work on Site