Description

Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements

Qualifications

18 years of age and above ​
At least High School graduate ​or Senior High School graduate.
Good to excellent English communication skills​
Computer literate and good web navigation skills​
Willing to work shifting schedules
Fully Vaccinated
Work on site
With or without call center experience is accepted