Description

- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Maintains acceptable call lengths while remaining friendly, informative and helpful.
- Maintains productivity and quality standards.
- Demonstrates appropriate sense of urgency for customer responses.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.

Qualifications

Have at least 6 months (continuous) voice (inbound/outbound) BPO experience. Sales Experience is a plus
Technical and practical knowledge with computers and navigations
Good analytical and conversational skills (good grammar)- Diploma is not required