Description

Our Call Center Agents are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

Handle and carefully respond to all customer inquiries via inbound calls and email
Provide excellent customer service through active listening
Work with confidential customer information in a secure manner
Aim to resolve issues on the first call by being proactive
Appropriately and adequately communicate with customers

Qualifications

at least 18 years old
at least HS/SHS graduate
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25 - 30 WPM
Filipino citizen or with equivalent legal status
Proven oral and written English communication skills
Strong logic and problem-solving skills
Availability to work in various shifts
Skill in using Windows operating systems
Organization and work prioritization skills