Description

Operations Managers oversee operational activities at every level of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.

Qualifications

- 6 years and Up experience as an Operations Manager
- Must have BPO Experience
- Experience in handling a Team minimum of 20 FTes
- Skilled in managing real time agent monitoring and working in fast pace environment
- Experience in managing staff adherence to policy
- Experience in developing and provide detailed reporting on staff activity, including areas for improvement
- Amenable to work on shifting schedule
- Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling
- Prefers and delivers informal and formal counselling on job performance, behavior and quality issues

Salary Package - 80K to 100K a month

Why pick us?
- Competitive salary package
- Exciting performance bonuses
- Generous referral incentives
- An inspiring and fun work environment with endless career advancement opportunities