Description

We are seeking a skilled customer service representative to join our travel company. The successful candidate will be responsible for providing outstanding customer service to our clients and ensuring that they have a pleasant and seamless travel experience. This role involves handling customer inquiries, complaints, and reservations via phone, email, and chat platforms. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries and provide accurate and timely information on travel services, including flights, hotels, car rentals, and tours.
Assist customers with booking, rebooking, and cancellations of travel plans, as well as refunds and billing inquiries.
Handle customer complaints and resolve issues in a timely and professional manner, ensuring customer satisfaction.
Coordinate with other departments, such as operations and sales, to ensure that customer needs are met.
Use customer service software and databases to maintain accurate records of customer interactions and transactions.
Stay up-to-date on travel industry trends, products, and services, and make recommendations to customers based on their needs and preferences.
Collaborate with other customer service representatives and travel agents to ensure a seamless and cohesive customer experience.

Qualifications

at least 1-3 years Sabre/Amadeus GDS experience
at least HS grad