Description

- Provide GDS and fulfillment support to our Travel Associates

- Monitor multiple queues which can range from automation errors to same day voids

- Process full and partial exchanges as well as refunds (Voluntary, Involuntary, FTC)

- Interpreting travel advisories to process large volumes of schedule changes due to disasters

- Contacting users by phone and/or email for schedule changes

- Reaching out to airlines to obtain additional support for name corrections, refunds, schedule

changes, etc

Qualifications

- 5+ years experience at a leisure or corporate travel agency and experience in domestic and international reservations

- Expert Sabre knowledge including building, pricing, ticketing and completing complex exchanges, refunds

- Extensive experience working on schedule changes and providing reasonable alternate flight options to customers

- Ability to adapt and overcome the challenges that come from working in the ever changing travel industry