Description

As a Flight Reservation Chat Support Agent you will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.

Qualifications

- At least High School Graduate (old curriculum) / SHS Graduate (K-12)
- BPO experience is an advantage but not required
- With Excellent English Communication (Oral and Written, Excellent spelling and grammar)
- Has strong verbal and written communication and comprehension skills
- Must be amenable to work onsite in Eastwood