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Description
This position is responsible for managing the performance of call center agents in operations focused on developing, tracking, monitoring, coaching, analyzing and providing feedback on performance.
Qualifications
- Experience as a Team Leader in a US Telco account with focused on Customer Service and Voice of the Customer/CSAT
- At least 1 year TELCO Account experience as a Team Leader in a call center environment
- Excellent english written and oral communications skills.
- Candidate must possess at least a Bachelor's/College Degree (preferred)
- Applicant must be amenable to work in shifting schedule
- Applicant must be amenable to work onsite
- Applicant must be willing to start ASAP
Interested and Qualified applicants may click and fill out the form below: https://jobs.neksjob.com/signup/xrIU6VUKo8/applicant OR send your updated resume to reniel.sales@neksjob.com