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Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
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Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
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Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
Travel Account (Call Center Agent) 16k/month | Fairview Terraces Site
Neksjob Philippines
Quezon City, Ncr, Second District, Ncr - National Capital Region
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Neksjob Philippines
City Of Baguio, Benguet, Car - Cordillera Administrative Region
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Neksjob Philippines
City Of Baguio, Benguet, Car - Cordillera Administrative Region
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Neksjob Philippines
City Of Baguio, Benguet, Car - Cordillera Administrative Region
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Neksjob Philippines
City Of Baguio, Benguet, Car - Cordillera Administrative Region
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Neksjob Philippines
City Of Baguio, Benguet, Car - Cordillera Administrative Region
Travel Account Call Center Agent at McKinley Site
Neksjob Philippines
City Of Taguig, Ncr, Fourth District, Ncr - National Capital Region
Customer Service Analyst (SME)
Ncr, Second District, Ncr - National Capital Region
currently has applicants
Neksjob Philippines
Description
Job Description
Be subject matter expert across all facets of the business.
Read, understand and analyze client process as per the business rules
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Qualifications
Job Qualifications
At least 2 years of BPO operations customer service experience
Good organizational & prioritization skills.
Analytical and problem solving skills.
Quality driven – in communications and all system transactions.
Strong written and verbal skills in English Language.