Description

As a Customer Service Representative for a Telecommunication Account, you will be responsible for providing exceptional customer service to customers who are using the company's telecommunications products and services. You will work closely with customers to understand their needs and provide guidance and support to help them use the telecommunications services effectively.

Responsibilities:

Interact with customers via phone, email, or chat to assist them with their telecommunication needs
Provide accurate and timely information to customers regarding the company's telecommunication products and services
Respond to customer inquiries and resolve issues in a professional and efficient manner
Provide support to customers in using telecommunication services, including troubleshooting technical issues
Make recommendations and suggestions to customers regarding telecommunication options and services
Maintain customer records, including account information and service history
Adhere to regulatory and compliance policies and procedures
Participate in training and development programs to enhance skills and knowledge
Meet or exceed performance metrics and goals

Qualifications

Qualifications:

Applicants must be atleast 18 years old
Applicant is a high school graduate (old curriculum) or senior high school graduate (new curriculum)
Above Average English communication skills
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM