Description

As a Customer Service Representative for the Telecommunications Account, you will be responsible for providing exceptional customer service to subscribers of a telecommunications company. You will respond to customer inquiries via phone, email, and chat, providing technical support and troubleshooting assistance, handling billing inquiries, and general customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide technical support and troubleshooting assistance for telecommunications products and services
• Handle billing inquiries and facilitate refunds and cancellations
• Resolve customer complaints and disputes
• Monitor and report on customer feedback and concerns
• Identify opportunities for improving the customer experience and provide suggestions to management

Qualifications

Qualifications:

• At least have 1-3 months CCE
• Amenable to work on site
• Good to excellent communication skill
• Applicants must be 18 years old
• Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
• Good computer navigational skills on multiple systems