Description

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

You may be our next Customer Experience Champion if you:
- completed at least 12 years of education / 2 years in college / SHS graduates
- at least 6 months BPO experience or 1 year customer service or technical support experience
- chat support experience is an advantage, but not required.
- above average to excellent communication skills in English
- minimum typing speed requirement is 30 WPM
- willing to work in Pasig City