Description

- Support customers via voice, email and chat to ensure they have the best possible pre- and post-booking service
- Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
- Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
- Ensure industry standards and regulatory requirements for information security and data protection are met
- Demonstrate duty of care attitude by providing an exceptional level of customer service to all - users who contact us
- Maintain a positive and professional demeanor while listening and responding to all customer inquiries

Qualifications

- With 1year GDS Booking System Experience Required (BPO or Non-BPO)
- Senior High School graduate
- A high level of understanding, patience, and empathy to navigate difficult customer conversations with professionalism under pressure
- Commitment to continuous growth and learning. You understand that every challenge is an opportunity, and you get excited about learning new things.

Enjoy up to 26k pay plus allowances, incentives, HMO, and more!