Description

Job Description:

Designs and develops instructional materials for training courses that support employee competency development
Demonstrates and utilizes effective learning needs analysis, project management, course development, and evaluation skills
Can independently develop entry and advanced level courses for all leadership levels
Able to utilize multimedia technology and authoring tools
Certifies Learning & Development Trainers on facilitation of newly developed curriculum
Facilitates employee skill development classes as needed
Revises/updates existing training materials for better training results
Validates effectiveness of training programs and recommends improvements to address identified opportunities/gaps

Qualifications

Required Skills:
MUST have a collections account background (Atleast a year)

At least 2 years of work experience in the related field is required for this position: Designing, developing modules/curricula for behavioral/motivational, leadership training in Call center/BPO
Training, E-Learning applications, LMS.

 Looking for someone who as current experience in today’s collection environment (5 years or more)
 This covers strong background of collections processes, laws, and knowledge in the US market. Both Banking and consumer collections.
 65k is cap but willing to accept more than that depending on how strong the background