Description

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

Qualifications:
You may be our next Customer Experience Champion if you:
• Have an experience of at least 1 year of Customer Service Experience (BPO/non-BPO)
• Have good English communication skills
• Have working knowledge of computers
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work in shifting the schedule