Description

As a customer service representative in a retail account, your primary responsibility is to provide excellent customer service to customers who are shopping at retail stores or engaging in online shopping. Your job description may include:

Responding to customer inquiries: You will be responsible for answering customer inquiries related to products, services, promotions, and store policies. This may include providing information on product availability, pricing, and features.

Assisting customers with orders: You will need to assist customers with placing orders, processing payments, and tracking shipments. You may also be responsible for coordinating returns and exchanges.

Resolving customer issues: You will need to address customer complaints in a professional and empathetic manner, resolving issues to the customer's satisfaction and escalating issues as needed to higher-level customer support or management.

Maintaining a positive shopping experience: You will need to create and maintain a positive shopping experience for customers, ensuring that the store is clean, organized, and well-stocked. You may also be responsible for merchandising products and creating eye-catching displays.

Meeting performance targets: You may be required to meet performance targets related to customer satisfaction, response times, and sales targets.

Adhering to company policies and procedures: You will need to adhere to company policies and procedures, including those related to security, privacy, and regulatory compliance.

Promoting products and services: You may also be responsible for promoting and upselling additional products and services to customers, such as loyalty programs, extended warranties, and financing options.

Qualifications

Applicants should be Filipino citizen or hold relevant residence status
No prior application with Teleperformance in the last 30 calendar days
Good communication and computer navigation skills
Willing to work on site
Willing to work on shifting schedules/holidays/weekends
Willing to work full time
Willing to undergo the whole recruitment process
Willing to start immediately
Must not have conflict of interest such as plans to study/enroll or work abroad