Description

Operations Managers are in charge of overseeing operational activities at all levels of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also plans process improvements to ensure that everyone's tasks are completed on time.

Qualifications

skills/Qualification:
-6 years and Up experience as an Operations Manager
-Must have BPO experience
-Experience in handling a team minimum of 20 FTEs
-Skilled in managing real time agent monitoring and working in a fast pace environment
-Experience in managing staff adherence to policy
-Experience in developing and providing detailed reporting on staff activity, including areas for improvement
-Amenable to work on a shifting schedule
-Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges.
-Prepares and delivers informal and formal counselling on job performance, behaviour, and quality issues.

Perks!
Competitive Salary
Specific Allowances
Exciting Performance Bonuses & Account
Career Advancement Opportunities
Comprehensive Healthcare Benefit

Why pick Us?
Competitive Salary Awaits You
Exciting Performance Bonuses & Account Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefit