Description

The main duties and responsibilities for this role typically include:

- Answering customer inquiries and resolving their concerns in a timely and professional manner.
- Documenting customer interactions and transactions in the company’s database.
- Maintaining a thorough understanding of company products, services, and promotions.
- Handling and resolving customer complaints in a calm and effective manner.
- Following established call center scripts and procedures.
- Meeting performance goals and targets set by the company.
- Keeping up-to-date with industry changes and new product information.
- Staying current with new technologies and communication methods.
- Adhering to all company policies and procedures, including those related to security and data protection.
- Participating in training and development programs to enhance skills and knowledge.

Qualifications

- At least 2 years call center experience handling any account doing customer service, sales, technical support etc.
- Must have above average to excellent communication skills