Description

Job Overview: The Customer Service Representative (Home Security Account) will be responsible for providing excellent customer service to clients of a home security company. The successful candidate will handle inquiries, complaints, and resolve problems in an efficient and professional manner while adhering to the company's policies and procedures.

Key Responsibilities:

• Answer customer inquiries through various channels such as phone, email, and chat
• Provide technical support and troubleshooting assistance to customers experiencing issues with their home security systems
• Assist customers in managing their accounts, including billing and payment issues, service upgrades or downgrades, and scheduling service appointments
• Educate customers on product features and benefits, and suggest upgrades or additional services as appropriate
• Identify and resolve customer complaints and problems in a timely and professional manner
• Coordinate with third-party vendors or contractors as necessary to resolve customer issues
• Process transactions accurately and efficiently while adhering to company policies and procedures
• Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the company

Qualifications

Qualifications:

• at least HS Grad (old curriculum) / SHS Grad (new curriculum)
• with/without BPO Experience
• Excellent communication skills
• Amenable to work on site
• At least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP