Description

As a customer service representative in a travel account, your primary responsibility is to provide exceptional customer service to travelers who are booking and managing travel arrangements. Your job description may include:

Assisting with travel bookings: You will be responsible for assisting customers with booking travel arrangements, including flights, hotels, car rentals, and vacation packages. This may involve providing recommendations on destinations, dates, and pricing.

Responding to customer inquiries: You will need to respond to customer inquiries related to travel arrangements, such as flight delays, cancellations, and itinerary changes. You may also need to answer questions about travel documents, visa requirements, and travel insurance.

Handling complaints: You will need to handle customer complaints in a professional and empathetic manner, resolving issues to the customer's satisfaction and escalating issues as needed to higher-level customer support or management.

Coordinating travel arrangements: You will need to coordinate travel arrangements for customers, such as booking transfers, tours, and activities. You may also need to assist with making restaurant reservations and arranging for special requests, such as wheelchair access or dietary restrictions.

Maintaining accurate records: You will need to maintain accurate records of all customer interactions, including bookings, inquiries, complaints, and resolutions. You may also need to input and update customer information in the company's databases.

Meeting performance targets: You may be required to meet performance targets related to customer satisfaction, response times, and sales targets.

Adhering to company policies and procedures: You will need to adhere to company policies and procedures, including those related to security, privacy, and regulatory compliance.

Promoting travel products and services: You may also be responsible for promoting and upselling additional travel products and services to customers, such as travel insurance, loyalty programs, and upgrades.

Qualifications

Qualifications:

Applicants should be Filipino citizen or hold relevant residence status
No prior application with Teleperformance in the last 30 calendar days
Good communication and computer navigation skills
Willing to work on site
Willing to work on shifting schedules/holidays/weekends
Willing to work full time
Willing to undergo the whole recruitment process
Willing to start immediately
Must not have conflict of interest such as plans to study/enroll or work abroad
College Graduate or 2nd Year College Undergraduate with at least 6 months int’l voice CCE