Description

A Technical Support Representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications

Qualifications
Must be at least 18 years old
A High School Graduate (old curriculum) or Senior High School Graduate (New Curriculum)
Above average English communication skills
Good computer navigation skills on multiple systems