Description

As a Customer Service Representative for a Home Security Account, you will be responsible for providing exceptional customer service to customers who are using home security services. You will work closely with customers to understand their needs and provide guidance and support to help them use the home security system effectively.

Responsibilities:

Interact with customers via phone, email, or chat to assist them with their home security needs
Provide accurate and timely information to customers regarding the company's home security products and services
Respond to customer inquiries and resolve issues in a professional and efficient manner
Provide support to customers in the home security system, including troubleshooting technical issues
Make recommendations and suggestions to customers regarding home security options and services
Maintain customer records, including account information and service history
Adhere to regulatory and compliance policies and procedures
Participate in training and development programs to enhance skills and knowledge
Meet or exceed performance metrics and goals

Qualifications

Qualifications:

with/without BPO experience
Excellent Communication skills
Amenable to work on site
Applicants must be 18 years old
Applicants is a high school graduate(old curriculum)/ senior high school graduate(new curriculum)
Good computer navigational skills on multiple systems
Typing speed of 25-30 WPM