Description

-Determines, looks into, and fixes user issues with computer hardware and software.
-Answers user questions about software development, connectivity, printing, and related issues via support calls, chat, email, and/or other forms of communication.
-Consults with users to establish methods and procedures followed to identify and fix the problem.
-Guides users through diagnostic and troubleshooting processes, which may entail usage of diagnostic tools and software and/or following verbal directions.
-Performs other related duties as assigned.

Qualifications

-HS/SHS Grad
-with/without BPO experience
-1 to 3 years of GDS (Sabre or Amadeus) experience
-Excellent Communication Skills
-Work on Site