Description

Demonstrates knowledge and use of departmental resources, policies and procedures
Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
Responsible for best-demonstrated practices for productivity enhancements
Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.

Qualifications

Work on Site
At least 18 years old, HS Graduate, with at least 6 months BPO experience or Customer Facing Experience
Good communication and computer navigation skills
Willing to work on Shifting schedules/Holidays/Weekends
Willing to work Full Time
Willing to start immediately