Description

Job Overview: The Customer Service Representative (Financial-Travel Account) will be responsible for providing excellent customer service to clients of a financial-travel company. The successful candidate will handle inquiries, complaints, and resolve problems in an efficient and professional manner while adhering to the company's policies and procedures.

Key Responsibilities:

• Answer customer inquiries through various channels such as phone, email, and chat
• Provide accurate information about financial and travel products and services to customers
• Assist customers in booking travel arrangements and managing their finances while traveling
• Identify and resolve customer complaints and problems in a timely and professional manner
• Process transactions accurately and efficiently while adhering to company policies and procedures
• Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the company

Qualifications

Qualifications:

• at least HS Grad (old curriculum) / SHS Grad (new curriculum)
• with/without BPO Experience
• Excellent communication skills
• Amenable to work on site
• At least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP