Description

- Verifies and updates customer information, responds to queries and resolves issues.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
- Accurately document and update records and databases in accordance with prescribed formats and required systems.
- Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
- Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.
- Understand all programs, systems, and procedures necessary to perform job effectively.
- Where applicable, communicate with customer to resolve any account questions or inquiries.
- Communicate feedback and progress to management.
- Maintain diplomacy and tact when dealing with upset or escalated calls.
- Escalate customer complaints and/or calls through the appropriate channel to management.
- Knowledge, understanding, and compliance with company policies and procedures.

Qualifications

At least HS Grad
At least 1-3yrs Sabre/ Amadeus GDS Experience
Good to Excellent Communication Skills
Proficient in relevant compute application
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Amenable to work onsite