Description

- Monitor real time queues and observe customer transactions to identify fraudulent activity such as account take over, friendly fraud and other similar risks

- Make and execute decisions regarding validity of travel booking and work cooperatively with theinternal and external stakeholders to recognize trends and update system accordingly

- Review, investigate and make decisions for each travel booking transaction within SLA defined by the stakeholders

- Responsible for rejecting the majority of fraud orders on a daily basis and escalate complex or unusual cases to the Team Leader

- Detects and investigates patterns of suspicious customer behavior and fraud trends

- Investigate cases based on transaction patterns and trend analysis

- Researches and responds to inquiries from our client related to travel bookings and payment methods

-Research and conduct a deep dive investigation regarding False Positive cases and send a report together with a recommendation to our client

- Perform chargeback analysis; recommend rule additions or modifications to close any gaps identified

Qualifications

- 3+ years experience in ecommerce or travel fraud detection and prevention or equivalent travel analytical background is preferred

- Critical thinking skills with the ability to detect and analyze activity in a travel environment using multiple web-based tools

- Experience with fraud detection tools such as Sift is a plus

- Experience in working in the travel with basic knowledge of using GDS is a plus

- Excellent communication skills, both verbal and written