Description

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks and Benefits:
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Qualifications

• Senior/ High school Graduate
• Minimum BPO 6 months experience related to upselling/ sales experience/ cross selling
• Good English written communication skills
• Has a good customer service orientation
• Proficient in MS Office
• With sufficient computer navigational skills
• Willing to work in shifting schedules, weekends, and holidays.