Description

The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.

Job benefits:

High exposure to the latest and a wide range of enterprise-grade technologies.
A culture of continuous learning and development
Working within a supportive team - collaborative, friendly and energetic


Your job role:

Provide support to clients via telephone, email, remote access tools and onsite.
Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
Monitor and action alerts from client systems.
Attend onsite for onsite support when required.

Requirements:

Minimum 2 years experience in providing technical service role.
MSP experience well regarded.
Strong troubleshoot and problem-solving skills.
Strong knowledge of Windows OS, Server, and Networking
Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
Ability to prioritize and manage multiple tasks simultaneously.
A passion for technology and a commitment to staying up to date with the latest developments in the field.

Qualifications

Minimum 2 years experience in providing technical service role.
MSP experience well regarded.
Strong troubleshoot and problem-solving skills.
Strong knowledge of Windows OS, Server, and Networking
Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
Ability to prioritize and manage multiple tasks simultaneously.
A passion for technology and a commitment to staying up to date with the latest developments in the field.