Description

A Customer Service Representative in a travel account is responsible for providing support and assistance to customers in regards to their travel experiences and inquiries. Their main goal is to ensure customer satisfaction and resolve any issues or concerns the customers may have.

The following is a detailed job description for a Customer Service Representative in a travel account:

Key Responsibilities:

• Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
• Listen to and understand customer concerns, gather relevant information, and offer solutions to resolve their issues.
• Keep accurate records of customer interactions and transactions, including any follow-up activities.
• Escalate complex customer issues to higher-level support when necessary.
• Provide customers with information on the company's travel products and services and assist with any questions they may have.
• Stay up-to-date with the latest company products, services, and promotions.
• Meet performance metrics, such as call volume, handle time, and customer satisfaction scores.
• Collaborate with other teams, such as technical support, billing, and sales, to resolve customer issues and provide complete customer service.
• Assist with flight and hotel bookings, changes, and cancellations as needed.

Qualifications

Requirements:
• Applicants should be Filipino citizen or hold relevant residence status
• No prior application with Teleperformance in the last 30 calendar days
• Good communication and computer navigation skills
• Willing to work on shifting schedules/holidays/weekends
• Willing to work full time
• Willing wo undergo the whole recruitment process
• Willing to start immediately
• Must not have conflict of interest such as plans to study/enroll or work abroad