Description

Duties and Responsibilities:

Documenting and reporting product or service quality levels
Developing and implementing standards for inspection
Developing a workflow for product inspection
Developing plans to help a company manage waste
Communicating with other team members to solve problems
Following up with the appropriate channels when mistakes are found
Training other quality insurance members on all inspection processes

Documenting and reporting product or service quality levels
Developing and implementing standards for inspection
Developing a workflow for product inspection
Developing plans to help a company manage waste
Communicating with other team members to solve problems
Following up with the appropriate channels when mistakes are found
Training other quality insurance members on all inspection processes

Qualifications

Qualifications:

-Three (3) to Five (5) years call center management experience preferred

-Excellent oral and written communication skills

-Strong Match and Analytical Skills

-Monitoring Productivity Management:

QC Tools Know-How
Root Cause Analysis
Metric Correlation Analysis
CSAT Deep Dive Analysis
Pareto Diagrams
Cause & Effect Diagrams
Histograms
Check Sheets
Graphs
Control Chart
Scatter Diagram