Description

CUSTOMER EXPERIENCE EXECUTIVE
Customer Care Account

Work Condition: Project Based
Work Type: None Voice / Messaging
Work Schedule: 24/7
Work Arrangement: WFH
Reporting Site: WFH
Salary Package: PHP 16,741.67 plus (2,258.33 Non taxable Allowance)

Minimum Qualifications:
At least High School Graduate
0 – 12 months of continuous work experience
BPO / Any industry experience
Prior BPO experience as a Customer Service Representative
Prior experience as Quality Analyst/ Team Leader
The Kmart Customer Care Agent will be responsible for handling emails/SMS/Live Chat and administrative tasks for Kmart Customer Care customers and store members.
Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
Responding to email enquiries/SMS/Live Chat from customers who are shopping online for store products and resolve their enquiries.
Handle enquiries via email from the Kmart Customer Care web feedback cases.
Updating customers’ accounts with appropriate notes and details after the call.
Occasional outbound calls to the Australia customer service team and Kmart online store to coordinate the delivery of the items to the customers.
Process and respond to customer emails/SMS/Live Chat.
Escalate the critical issues to the Management, where required.
Ensuring the email/SMS/Live Chat flow process is followed as per the QA guidelines.

Additional Minimum Requirements:
Excellent written language skills
Strong communication skills
Attention to details
Ability to multi-task and retain information
Time Management

Preferred Requirements:
Contact Centre experience preferred
Graduate accreditation highly desirable
Knowledge of the Google platform desirable
Should have their own equipment for wfh setup.
OS should be at least Windows 7/IE 10/Edge 104/MAC
At least 15 mbps internet speed.

Interested and qualified applicants may click the signup link form below: https://jobs.neksjob.com/signup/xrIU6VUKo8/applicant and wait for a call from one of the Team Neksjob Recruiter for your assessment.

Qualifications

At least High School Graduate
0 – 12 months of continuous work experience
BPO / Any industry experience
Prior BPO experience as a Customer Service Representative
Prior experience as Quality Analyst/ Team Leader
The Kmart Customer Care Agent will be responsible for handling emails/SMS/Live Chat and administrative tasks for Kmart Customer Care customers and store members.
Send appropriate emails/communication to the stores to resolve customer enquiries and assist in the delivery of orders to customers.
Responding to email enquiries/SMS/Live Chat from customers who are shopping online for store products and resolve their enquiries.
Handle enquiries via email from the Kmart Customer Care web feedback cases.
Updating customers’ accounts with appropriate notes and details after the call.
Occasional outbound calls to the Australia customer service team and Kmart online store to coordinate the delivery of the items to the customers.
Process and respond to customer emails/SMS/Live Chat.
Escalate the critical issues to the Management, where required.
Ensuring the email/SMS/Live Chat flow process is followed as per the QA guidelines.

Additional Minimum Requirements:
Excellent written language skills
Strong communication skills
Attention to details
Ability to multi-task and retain information
Time Management

Preferred Requirements:
Contact Centre experience preferred
Graduate accreditation highly desirable
Knowledge of the Google platform desirable
Should have their own equipment for wfh setup.
OS should be at least Windows 7/IE 10/Edge 104/MAC
At least 15 mbps internet speed.