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Apply Now! Customer Service Representative I Retail Account I Baguio

Neksjob Philippines

Ncr, Second District, Ncr - National Capital Region

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Neksjob Philippines

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Ncr, Second District, Ncr - National Capital Region

CSR can start ASAP | Radio Satellite account 23k Salary | Work On-site - Taguig City

Ncr, Second District, Ncr - National Capital Region

currently has applicants
Neksjob Philippines
Description

Key Responsibilities:
- Conduct quality assessments of customer service agents' communications with clients across a range of media (phone, email, chat, etc.)
- Regularly evaluate the effectiveness of customer service personnel and point out areas for development.
- Examine quality evaluation data to find patterns and areas where our customer service practices and procedures need to be improved.
- Create and implement initiatives for quality improvement with the assistance of the operations team.
- Work with various departments to ensure that all customer concerns are addressed quickly and effectively.
- Develop and manage dashboards and reports for quality monitoring
- Take part in routine calibration meetings with the Quality Assurance team to verify that the evaluation procedures are consistent.
- Based on the findings of the evaluation, suggest options for customer service professionals' training and growth.

Qualifications

Minimum Qualifications:
Experience in Customer Service SALES is REQUIRED
Strong customer service orientation
Well versed in North American accent
Phone speaking neutral accent is preferred
Sales Skills
Experience in case management / account management (preferred not required)
Experience in roles within Travel / hospitality industry (preferred, not required)
DOS Based Application exposure (preferred, not required)

Associate Work Experience
Senior Highschool Educational Level
23000 Salary Offer
Hiring Till
40 Vacancies
Full Time Contract Type